Text message terms

Last updated October 13, 2026

ACT service text messages

ACT Security Services LLC ("ACT") sends text messages to customers who ask for them about their service visits and their security, fire alarm and camera systems. Texts come from ACT's toll-free texting number.

What we text

• Confirmation that we received your service request, and when your visit is confirmed, moved or cancelled
• A reminder the day before your visit
• A "technician on the way" message with an arrival time
• A note when your service report is ready in your customer portal
• Replies to questions you text us

We do not send marketing or advertising texts.

How you sign up

Texting is optional and never required to buy anything from us. You can sign up in either of these ways:

• Online: when you book a service visit in your ACT customer portal (my.alarmtech.com), tick the box that says: "Text me about this visit (confirmation, reminder the day before, and when the technician is on the way). Message & data rates may apply. Reply STOP to stop at any time."
• By phone or in person: tell our office you would like text updates, and we record your consent before sending any texts.

How often

Message frequency varies. Usually 1 to 4 texts for each service visit.

Cost

ACT does not charge for texts. Message and data rates may apply from your mobile carrier.

Stop or get help

Reply STOP to any of our texts at any time to stop receiving them. You will get one message confirming you have been unsubscribed. Reply START to sign up again. Reply HELP for help, or call 877-772-0061 or email info@alarmtech.com.

Carriers are not liable for delayed or undelivered messages.

Your privacy

We use your mobile number only to send you the texts described here. We do not sell, rent or share your mobile phone number or text messaging consent with third parties or affiliates for marketing or promotional purposes. See our privacy policy.