Frequently asked questions
How is this different from calling 911?
One press connects you to a live operator who already has your name, address and emergency contacts on file. They can send emergency services to your GPS location, or call the family members and neighbors you choose — no phone to find, no number to dial, no explaining who you are.
Can't I just use a cell phone?
A phone is easy to leave in another room or drop out of reach after a fall. The pendant or watch is worn all day, and a single press connects you.
Is fall detection included?
Yes, fall detection is included in the monthly price. No fall detection catches every fall, so if you are able to, always press the button.
Can it be worn in the shower?
Yes. The Gemini is rated IP67 water resistant, so it can be worn in the shower — one of the most common places for a fall.
Is there a contract?
With the 1-year plan, the device is free and you agree to 12 months of service. If you cancel early, the remaining months are due. After that it continues month to month. Prefer no commitment? Choose month to month: you pay $99.00 for the device once and can cancel any time. To cancel, call us at 877-772-0061.
Does it need a home phone line or Wi-Fi?
No. It works on the nationwide LTE cellular network, at home and on the go.
Who sets it up?
We do. Our team activates every device and tests it with our monitoring center before it ships, so it's ready to use when it arrives. Questions any time? Call 877-772-0061.
Does Medicare cover it?
Original Medicare doesn't cover medical alert devices. Some Medicare Advantage and private insurance plans do, so it's worth checking with your plan.