Last updated October 20, 2026

These Terms of Service ("Terms") apply to alarmtech.com, the ACT customer portal at my.alarmtech.com, and the text messages sent by ACT Security Services LLC ("ACT", "we", "us"). By using our website, portal or text messages, you agree to these Terms. Installation, monitoring, inspection and service work is also covered by the written agreement you sign with ACT; if that agreement and these Terms differ, your signed agreement controls.

Using our website and portal

Use the website and portal only for lawful purposes and only for your own account or a property you are authorized to manage.
Keep your portal sign-in private. You are responsible for activity under your account; tell us right away if you think someone else has used it.
Information you give us (contact details, site address, call lists) should be accurate and kept up to date so we can reach the right people in an emergency.
Prices, packages and promotions shown on the website are subject to a site survey and a written proposal or agreement.

Text messaging (SMS) terms

Program: ACT Security Services service notifications, sent from our toll-free texting number (888) 725-0061.

What we send: replies to quote and information requests you make on alarmtech.com (a confirmation and up to 2 follow-ups), service visit confirmations, reminders and "technician on the way" texts, notices that a service report is ready, replies to questions you text us, and one feedback request after a visit. We do not send marketing texts.
How you opt in: by ticking the optional, unchecked text-message box on an alarmtech.com quote or contact form or when booking a visit in the customer portal, or by asking our office for text updates. Consent is not a condition of any purchase.
Message frequency varies — usually 1 to 4 texts per service visit and no more than 3 per quote request.
Message and data rates may apply. ACT does not charge for texts.
Opt out: reply STOP to any message to stop. You will receive one confirmation and no further texts. Reply START to opt back in.
Help: reply HELP, call 877-772-0061 or email info@alarmtech.com.
Carriers are not liable for delayed or undelivered messages.
Privacy: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. See our Privacy Policy and Text Message Terms.

Text messages are not an emergency channel

Do not use text messages or the website to report a fire, break-in, medical emergency or other emergency. Call 911 first, then call ACT at 877-772-0061. Your alarm system's signals go to our central monitoring station, not to our texting number.

Payments

Online payments are processed by Stripe. Recurring monitoring and service charges are billed as described in your agreement. Online store orders follow the checkout terms shown at purchase.

Website content

The text, photos and logos on alarmtech.com belong to ACT or are used with permission and may not be copied for commercial use without our written consent.

Limitation of liability

The website and portal are provided "as is." To the extent allowed by law, ACT is not liable for indirect or consequential damages from using them, or for any outage, delay or error in the website, portal or text messages. Liability for alarm, monitoring and fire alarm services is governed by your signed agreement with ACT.

Changes

We may update these Terms. The "Last updated" date shows when they last changed; continued use means you accept the updated Terms.

Contact

ACT Security Services LLC · Garfield, NJ (Bergen County) · Pocono Lake, PA 18347
877-772-0061 · info@alarmtech.com · Text: (888) 725-0061

Terms of Service